Customer Service

SBMWD Customer Service staff is committed to providing an efficient and helpful experience to our ratepayers and the community.

The Customer Service section is responsible for the Department's call center,  processing requests for service, processing customer payments, and responding to customer inquiries.

Your feedback is important to us. Please complete our customer service survey.

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  1. How do I establish or terminate water service?
  2. Where are you located and what are your Customer Service business hours?
  3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
  4. What should I do if I need to report an emergency?
  5. What are my billing and payment options?
  6. When do I get my security deposit back?
  7. What can I do if I believe there is an error on my bill?
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Resources for New Customers

  1. Service Area Map of the City of San Bernardino (PDF)
  2. Understand Your Bill (PDF)

ATTENTION: Refuse collection services for the City of San Bernardino are provided by Burrtec Waste Industries. Please call (909) 804-4222  or visit Burrtec.com for information about refuse.

Water Service Address Map

Not sure if your property is located in the SBMWD water service area? 

You can search for your address within the SBMWD water service territory via our GIS interactive  map. 

Go to the SBMWD GIS Interactive Map. 

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