Please be aware of a telephone scam demanding immediate payment for past due utility bills. SBMWD has received reports of calls and messages left for customers stating immediate payment must be made on past due bills or service will be disconnected. While our representatives may contact you to offer payment plans or arrangements, they will never ask for financial information such as checking account numbers or credit card numbers.
Telephone scams have become a common threat to utilities. Please protect yourself by never providing confidential information such as user IDs, passwords, Social Security numbers, credit/debit card numbers, PINs, or account information to unsolicited callers.
You may report robocalls and credit card scams to the Federal Trade Commission at: www.FTC.gov/complaint
SBMWD will never ask to enter your home to “test the water” or “check the pipes.” Reports have been received that individuals falsely identifying themselves as Water Department employees are requesting to enter homes. These individuals ARE NOT San Bernardino Water Department employees. SBMWD staff have photo ID badges with an official Department seal. If this happens to you call the San Bernardino Police Department at (909) 384-5742 or if feel you are in danger call 911. Follow the link below to learn how you can identify Department employees and avoid utility scams.