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Posted on: May 25, 2022

Service Disconnections and Late Fees Resume June 6, 2022

Lates Fees and Disconnections June 2022

Since March 2020, service disconnections due to non-payment of bills and assessment of late fees for delinquent accounts have been suspended due to the Covid-19 pandemic.   The Water Department will resume normal operations effective Monday, June 6, 2022.

 What does this mean for customers?

  • If you do not have a past due balance on your account, your water and sewer services will not be affected. 
  • If you have a past due balance on your account, please pay your past due balance immediately or contact Customer Service at (909) 384-5095 to enroll in a payment plan. 

You may be eligible for assistance from the Emergency Rental Program online at sbcityrent.com or visit the California Department of Community Services and Development website at csd.ca.gov/waterbill for information on the Low Income Household Water Assistance Program (LIHWAP).

There are several convenient payment options as well as payment plans and customer assistance programs to help keep accounts current. Call the Customer Service team at (909) 384-5095 for questions about your water bill or visit the payment options webpage.

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