What can I do if I believe there is an error on my bill?

If you believe a billing error has occurred, please contact our Customer Service staff by calling 909-384-5095, or visit in person at:
1350 South E Street
San Bernardino, CA 92408

How to Read Your Bill

View additional information about Understanding your Bill (PDF).

Show All Answers

1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?