Do you offer customers low-income assistance?

The San Bernardino Municipal Water Department offers the Customer Assistance Program (CAP) for eligible low-income households. CAP program participants receive a $15 deduction off their monthly bill. View the Customer Assistance Program Application (PDF) or call Customer Service at 909-384-5095 for information on how to apply and eligibility requirements. A Spanish language version of the application is also available here: El Programa de Asistencia al Cliente (PDF)

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1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?